Legal Framework
Privacy Policy
Last Updated: July 30, 2026
1. Data Controller
AxiomScaleTechnologies ("we", "our", "us") is the data controller responsible for your personal data. Our registered address is Ornevej 55, 2400 Kobenhavn NV, Denmark.
2. Data We Collect
We collect information you voluntarily provide when contacting us or using our services, including:
- Name and contact information (email address, phone number)
- Company name and job title
- Project requirements and technical specifications
- Payment information (processed securely via third-party payment processors)
3. Legal Basis for Processing
We process your personal data based on:
- Contractual necessity: To fulfill our obligations under service agreements
- Legitimate interest: To improve our services and communicate with you about relevant offerings
- Consent: Where you have given explicit consent for specific processing activities
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus 2 years for legal and accounting purposes.
5. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
6. Contact for Data Requests
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.
Refund Policy
Last Updated: July 30, 2026
1. Refund Eligibility
AxiomScaleTechnologies offers refunds under the following conditions:
- Service not delivered as specified in the agreement
- Significant deviation from agreed project milestones
- Technical issues preventing service utilization that cannot be resolved
2. Refund Process
To request a refund:
- Contact us at [email protected] within 14 days of service completion
- Provide your project reference and detailed explanation of the issue
- Allow us 5 business days to investigate and respond
3. Non-Refundable Items
- Completed work that meets agreed specifications
- Third-party costs incurred on your behalf (hosting, domains, licenses)
- Consulting hours already delivered
4. Refund Method
Approved refunds will be processed using the original payment method within 10 business days.
5. Dispute Resolution
Any disputes regarding refunds shall be resolved in accordance with Danish law, with the Copenhagen District Court as the venue of first instance.
Terms of Service
Last Updated: July 30, 2026
1. Agreement to Terms
By accessing or using services provided by AxiomScaleTechnologies, located at Ornevej 55, 2400 Kobenhavn NV, Denmark, you agree to be bound by these Terms of Service.
2. Scope of Services
We provide cloud infrastructure design, deployment, and management services as detailed in individual service agreements. All services are performed with reasonable care and skill.
3. Client Obligations
- Provide accurate and complete information required for service delivery
- Timely review and approval of deliverables
- Maintain confidentiality of access credentials provided
- Comply with applicable laws and regulations
4. Intellectual Property
Upon full payment, all intellectual property rights in deliverables transfer to the client. AxiomScaleTechnologies retains rights to pre-existing tools, frameworks, and methodologies.
5. Limitation of Liability
Our total liability shall not exceed the fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.
6. Termination
Either party may terminate with 30 days written notice. Fees for work completed prior to termination remain payable.
7. Governing Law
These terms are governed by Danish law. Disputes shall be resolved in the Copenhagen District Court.
8. Contact
For questions about these terms, contact [email protected] or call +45 31 74 92 05.